Abstract:
Safe and Secure money transaction is the primary key of satisfaction to the customer in today’s
rising of cyber crime over the last 5 years as well as high expectation of customers towards fast
services serving in financial sectors is also accountable in enhancing customer experience.
Gradually, Digital transformation is changing the structure of banking services worldwide. Driven
by the digital technology evolution, controlling of process optimizing and customer is no longer
option, it is necessity of banking sectors providing safe ,secure and fast services to the customers.
Industry 4.0 is the new development of changing the phases of banking through larger shift in
banking services to provide secure and safe environment to meet the customer satisfaction level
and helps in saving time both for the customer as well as for the bank. Today’s emerging
technologies Artificial intelligence, and Block Chain technology as Industry 4.0, will not merely
speed up transactions and reduce their cost through automation. They will also drive a significant
restructuring of the entire financial sectors and will play particularly influential roles in
transformation of services. This paper highlights on how Artificial Intelligence (AI) and
Blockchain technology can be a game-changer for business generally and professional services in
particular and shows the perspective of employees and customers towards implementation of
artificial intelligence and Blockchain technology in banking and financial sectors and this paper
also focuses on impact of Artificial intelligence and Blockchain technology to enhance the
business structure in banking and financial sectors.
