Abstract:
The Consumer Protection Act of 1986 was superseded by the Consumers Protection
Act, 2019, which represents a substantial revision to India’s consumer protection
laws. This article examines the main points of the Act, lists the main problems and
difficulties encountered during implementation, and makes suggestions for improving
its efficacy. In order to address the increased complexity of consumer transactions—
particularly in the digital age—the Consumers Protection Act, 2019 was introduced.
The Act seeks to guarantee fair commercial practices and give consumers more
power, but there are a number of obstacles in the way of its success. This article
looks at these problems and suggests ways to fix them. The success of the Act hinges
on how well it is implemented throughout India, while there are substantial obstacles
due to differences in infrastructure and resources. There are still many uninformed
consumers about their Act rights, and accessibility is still a problem, especially in
rural regions. Particular difficulties brought about by the growth of e-commerce
include jurisdictional concerns and the difficulty of handling cross-border
transactions. The Act occasionally clashes with other current legislation, resulting
in regulatory overlaps that make enforcement more difficult. India’s consumer rights
have advanced significantly with the passage of the Consumers Protection Act, 2019.
To achieve its intended purposes, it is imperative to solve the problems associated
with implementation, awareness, and enforcement. Through focused modifications
and heightened involvement from stakeholders, the Act has the potential to greatly
improve consumer protection in India. This article offers a thorough analysis of the Consumers Protection Act of 2019, pointing out its shortcomings and providing
workable fixes to increase its efficacy
