Strategies for Ensuring the Retention of a Quality Workforce in the Hospitality Industry in the Current Economic Climate

Abstract

Retention of star performers is becoming more and more important for hotels in ongoing economic climates. Retention will make sure that the rate of employee turnover is at minimum and will finally contribute to lower labour cost. Moreover these are the performers who make the organisation proud by making guest satisfied by delivering quality product and service. This report in its first parts finds the reasons for employee turnover. Quality performers doesn’t leave organisation because of monetary problems but there are other reasons like work load, no work-life balance which are prominently found in today’s economic conditions. There are some strategies in the report which are taken by managers to improvise on these reasons making environment better for their staff. In the end there are some recommendations about the strategies which needs to be emphasised on in ongoing conditions. This includes strategies like rewards based on performance, work-life balance and recognition. These are some suggestions for the managers to retain their quality performer.