Abstract:
COVID-19 has given a major setback to the hospitality industry in India. Soon after the lockdown
began in the month of March 2020, the industry got a major drop in their business leading to
cancellation in bookings to shut down in businesses. The industry has faced multiple challenges
during the pandemic. During the lockdown hospitality industry did a lot of trials to sustain their
business. Post unlock the ministry of health gave permission to hospitality industry under “mission
begin” with many guidelines to be followed. Hospitality being ‘people industry’ and health and safety
being prime importance to everyone, they came up with multiple new trends and practices which
helped them to gain the trust of guests and also sustain their business. This article aims to find out
effects of COVID-19 on hospitality and various new hospitality trends and practices followed in India
post UNLOCK. The study will be done by secondary data, through data available on books,
published literature, research papers, news articles, magazines, annual reports and various online
platforms.
