The Changing Role of Housekeeping Department in Hotels Post COVID-19 Pandemic

Abstract

Housekeeping is an operational department in a hotel which is responsible for cleanliness, maintenance and aesthetic upkeep of rooms, public areas, back areas and the general surroundings with in the premises of the hotel. The housekeeping department of the hotel performs a key role in keeping the environment clean and sanitized.In wake of the COVID -19 pandemic, the need for the cleanliness and sanitation has been driven several notches higher as the rate of contracting the virus is faster. Guests are exposed to many areas and the possibility of bringing the infection into a hotel cannot be disregarded. The hotels have to be very conscious of the fact that the safety and sanitation protocols have to be stringent and must followed as per the standard operating procedures set by the hotel employees, vendors and also by guests alike. As the hotels launch these protocols guest sentiment and awareness of the situation needs to be assessed so that these processes can be planned and executed according to guest expectations. Guests will be more at ease and comfortable checking into a hotel that is compliant with the norms set by the local authorities and the hotel’s health partners. There are certain habits that employees, vendors and guests will have to incorporate into their daily routine going forward for the safety of all concerned in this situation. It is mandatory for vendors, employees and guests to use masks and sanitize their hands before entering or touching anything in the hotel. Hand sanitizers should be made available in all the public areas such as lobby and restaurants. Cleanliness and hygiene are of basic importance to any guest and hotel considering this pandemic has The Changing Role of Housekeeping Department in Hotels Post COVID-19 Pandemic 44 added more responsibility and challenges for the housekeeping department. To overcome these challenges and take over this responsible role involvement of the Housekeeping Department is invaluable.To achieve that goal it is best that all are sensitized about the situation and cooperate towards the goal to create a safe haven or home away from home for the guests.